Frequently Asked Questions
Below are some common concerns of our clients before purchasing, but if you have other questions, please submit using the form below.
What type of metal are the signs cut from? Our signs are cut from 16 and 14 gauge, hot and cold rolled steel, depending on the sign and details. If you would like a different material or thickness please inquire.
When requesting a custom order please provide a picture or drawing of what you are looking for. Also please provide a suggestive size for our designing process. If the request is extremely detailed and will take more time than usual to make up, we may negotiate a design fee, and talk pricing before we start the design process. This saves both you and us time. The design fee comes off the final purchase price.
I need my package to be shipped to a different address than I checked out with. Can you change it before you ship it? We receive several orders a day, and we rely on the info entered during your checkout to keep our process flowing smoothly. It is easily overlooked to change it to another address when we print out your shipping label, as we do everything from our online system. Orders placed with the wrong address will need to be refunded and reordered.
We offer a color key with each of our listings and on our home page. We ship out what is picked out by the customer. It is the buyers responsibility to make sure they understand what they are purchasing before checkout. For this reason, we cannot provide a new piece at no cost. Message us, and we can certainly provide other examples of the colors we do offer.
"I paid for priority shipping, and it didn't get to me in time." We work very hard to get our pieces out the door in our posted production time, with the exception of custom items. Once it leaves our hands, we cannot guarantee what happens with the carrier system. Nor what may happen with your package during the shipping process. We can only guarantee that we will do our part, and get your package out the door in within a reasonable amount of time. If your item happens to arrive damaged, please contact us and we will absolutely you through it. Refunds for extra shipping cost paid, due to failure to be delivered on time, are not the responsibility of Speed Fabrication. You will need to contact the appropriate shipping company.
We do offer discounts for bulk orders and wholesalers. Please contact us for details and discount rates.
Current Choices: Our Flat Black is a matte black finish with a low gloss level. It is a perfect for light color walls. This color does not have a texture and is smooth to the touch. Oil Rubbed Bronze is a low gloss metallic based bronze color. This color does not have a texture and is smooth to the touch. Bare Metal DIY is just a bare metal finish that is ground and deburred. This will rust if not painted or finished. It is a great option if you like to customize the sign for your project. Bare Metal CT is our bare metal ground finish sign that has a high gloss clear and will protect the sign from the elements. Smoked Silver is what the powder coat industry calls Black Chrome. This has a dark hue to a silver base great for dark walls.
We operate our business from 8-5 Mon-Fri excluding Holidays. We will typically respond to messages within the same day as receiving it, if it is within normal business hours. Occasionally we will respond outside of operating hours if we are in the shop late. There of course are exceptions of vacations or personal time that we may not respond the same day, however we post that on our page to let everyone know.
Once you have contacted us and have purchased the custom proof listing, we will take your details and begin designing your piece. Please understand we have many customers we are servicing and it takes time. Generally your first proof can be expected within 3-5 business days depending on detail. In our busy seasons it may the up to 7 days.
This is a tricky question. We will do our best with the info that we receive from you to try to offer an estimate on what a custom piece may be. Once you purchase the listing for a custom piece we will begin the design process. We allow for a reasonable amount of revisions, but obviously the more revising and detail your piece requires, will reflect on the end price, and your estimate may be more.
Most times of the year we are 2-5 days on production. Custom orders may take up to 3 weeks before shipment. All of our items are made to order, and though we work hard to keep things on a timely tight schedule, we do not guarantee every item will ship within 2-5 days. From October-December production is 3-4 weeks due to the influx of Holiday orders. WE DO NOT GUARANTEE TIMING ON DELIVERY, ONLY PRODUCTION. DELIVERY IS OUT OF OUR CONTROL.
We accept cancellations on custom orders within 12 hrs of the original purchase. After 12 hrs, we cannot offer refunds on custom items, due to the personal/custom nature. We cannot resell your custom item if it has already been processed. And there have already been time, materials, and labor spent to start the production of your item. We cannot offer refunds on custom design listings if they have been started on already. The reason being is, our graphic designer put the time in to already draw your request, and this is what the listing pays for, is time.
"I left you a date I needed my sign by in my notes and I didn't get it by then. It was ordered in plenty of time. Why wasn't it shipped earlier?" Unless our Rush My Order listing is purchased along with the original item, we do not guarantee that it will make it out the in time of the customers request. Leaving us a note you need it by a certain date will not ensure we get it out by that time. Especially if it does not fall outside of the production time. Appropriate shipping will also need to be considered. Free Ground is included in your purchase. We receive several orders a day, and cannot bump an older order for a newer order, just because it was requested. That would not be fair for those who have been waiting. We take orders as they come in and get them out the same way. Your order shows the estimated shipping date, and we typically run in line with that.
Currently free shipping only includes the lower 48 States. There will be an added fee to cover the extra shipping required outside of the lower 48. We will contact you.
Paying for priority shipping will only ensure your item arrives to you quicker once it is produced and shipped. It has no affect on your place in the production line. If you are needing your item sooner than what our shop is currently producing, you will want to choose the rush my order option. This will bump your place in line up and get your item out the door quicker. Please contact us if you are on a time crunch and are concerned with shipment and delivery.
DOMESTIC ORDERS:If your item happens to be lost in transit, we will file a claim and send replacement once a reasonable amount of time has passed. INTERNATIONAL ORDERS: We must file what's called an inquiry before we can file a claim. Please note, we do not refund money while the item is in transit and while a case is still open to a claim. Once we are reimbursed we will then either issue a refund or send replacement...the choice is yours. As frustrating as it is, we cannot issue monetary refunds while the item is in transit or being reviewed for a claim. International orders can take anywhere from weeks to a month or better to arrive to you, and our carriers will not issue refunds inside of the window of delivery that they have set.
If the item received is the item that was ordered, a refund cannot be issued. We trust our customers to measure and know what sizes they are purchasing, according to the application the piece will be used for.
We gladly provide proofs upon request of stock items. Fully customized items will require a custom order to be opened.
If your item was returned back to us, at no fault of ours such as wrong address provided by the buyer, item not picked up by the buyer at the post office, place of delivery, or left and not picked up at customs for international orders, a partial refund may be available. If the item is not customized, we can offer a refund, less the shipping cost. If the item is customized, we cannot offer a return for neither item cost or shipping cost. We can however get together an invoice for re-shipment of the item back to you.
If you need to make changes to the details of your custom/personalized/stock order.(Some Examples:wording change, color change, size change...): We offer a very fast turn around and get the ball rolling immediately once your order comes in. We allow changes at no cost up to 12hrs after your order is made. After that point your item may be cut already, and there may be a re-cut fee to cover the times and materials of a second sign. Please message us asap if you need to make changes.